A note about COVID-19
We’re here to help
We hope you and your family are healthy and holding up well through the uncertainty surrounding the coronavirus (COVID-19). While COVID-19 is causing disruption in our communities, we’re committed to making sure that you have the protection and support you need.
Impact on coverage and payments
During this unprecedented time, we know you may be experiencing stress and financial hardship. With that in mind, here are some options that carriers are doing that might make things a little easier:
They don’t want you to worry about losing your insurance if you can’t pay right now. Starting April 1, 2020, they we’ll waive late fees and hold off on canceling or non-renewing any active policies due to non-payment.
Check with your carrier to see if other options are available.
In the meantime, we strongly encourage you to make a payment if you’re able to. Automatic payments will continue to go through unless you tell us to stop them.
Till further notice, any remaining balance on your policy will become due. If you need more support, please don’t hesitate to call us or your carrier we’re happy to work with you to manage payments moving forward.
Stay informed. For more information on COVID-19, visit the Centers for Disease Control and Prevention (CDC) website.
When coughing and sneezing, cover mouth and nose with flexed elbow or tissue or cloth; throw tissue away immediately and wash hands.
Take 20 seconds to properly wash your hands.
Getting in touch
Your safety is always our top priority, and we’re here to help:
You can easily manage your policy online or phone through us or directly with your carrier—just know that call wait times may be longer than usual.
This is a situation that none of us have been through before. New questions are sure to continue to arise, and we will do our best to help. We’ll continue to monitor and respond to this situation as it evolves, and we will be here for you when you need us.
We wish you and your loved ones well, and we thank you for being a Mega Insurance customer.